Annulation & Remboursements
Transparent · Honest · Zero Penalty Prior to 24 Hours
1. 24-Hour Free Cancellation Policy
We understand that flight schedules, Umrah visas, and family travel arrangements can change. You may cancel your reservation free of charge up to 24 hours prior to your scheduled pickup time.
2. No Prepayment Required = Immediate Peace of Mind
Because Royal Umrah Cabs operates on a transparent "Pay Upon Arrival" model, you do not need to wait weeks for credit card refunds. If you cancel your reservation before the 24-hour window, your booking is simply cancelled in our dispatch system without any financial deduction.
3. Cancellations Within 24 Hours
If your flight is cancelled or your schedule changes within 24 hours of pickup, please contact our 24/7 WhatsApp dispatch team immediately at +966 56 758 8261. We will do everything possible to reassign your chauffeur to your new arrival time without penalty.
4. How to Cancel Your Booking
You can cancel your booking directly using our self-service management tool: